Wish my LiveScribe pen would work

Well, I have finished the vast majority of classes for my MTS program. I diligently used my LiveScribe Smartpen in all classes to take notes. Now I need to figure out how to access all that information so that I can study for the final comprehensive exam. I am still trying to get LiveScribe to reply to my questions. The information I can find on the subject at their website does not answer my questions. We will see what emailing customer support does for me. I once called their customer support number and the fellow who answered told me that he had to hang up, because the company would not allow him to assist other customers past a certain time of day. Too bad they do not have customer support on weekends. If I could get the product to do what it says that it is supposed to do, it would be a useful item. I wonder if they would more readily reply to the Queen of England if she had questions about her Smartpen? Hmmmm......

IRamat2